• Votes

    10

    update wysiwyg to include section 508 compliance check

    We need the ability to have the document editor (wysiwyg - What you see is what you get) to include an accessibility checker similar to how Microsoft has added it to its ...

  • Votes

    1

    App - Technician Visualization

    Currently, App has the ability to create tickets, but it would be interesting from Technician side to have a place where we can see all tickets/open tickets on our ...

  • Votes

    1

    add Russian language into spellchecker

    Many Russian-speaking users of the HP Service Manager would like the built-in spell checker to verify the Russian language. This will help to create knowledge base ...

  • Votes

    3

    AD-SM User Deletion Synchronization

    Just opposite to LDAP-SM Operator creation, there should be some provision for AD-SM auto operator deletion when a user is deleted from AD.

  • Votes

    2

    More information in survey exports

    Currently, an export of survey results includes the customer information, responses to the survey, and date it was completed. This does not allow for easily identifying ...

  • Votes

    5

    Automatically close tickets after xx days, when status is "On hold - ...

    This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't ...

  • Votes

    1

    tools to configure columns on form: "waiting Approval’s list"

    In Service Manager there is no functionality: tools to configure column on form: "waiting Approval’s list" - format: approval.inbox.display. We would like change ...

  • Votes

    1

    Searchable LDAP fields for customers

    Most of our store items require the customer to enter their line managers name for authorisation. These are compulsory fields - it would be useful if the field searched ...

  • Votes

    3

    Common Appliance Format: Citix XENserver Support missing!

    We definitely need the Citrix XEN server support, this was originally mentioned with an idea already comleted. ( Filr Appliance has support for all hypervisors including ...

  • Votes

    1

    Add African languages to SMAX

    Add African languages to SMAX. Our service desk agents receive calls logged in different African languages. It is very hard for them to assist the users in time as they ...

  • Votes

    3

    Email Subject Parameters

    Allow parameters related to a process to be added to templated subject lines. i.e. add Process and Request ID to SLA Breach message subject lines

  • Votes

    6

    Toggle Email Responses

    An abundance of e-mails are generated when actions are taken in the system. We propose the option to, from the e-mail template edit screen, toggle whether specific ...

  • Votes

    1

    ZENWorks inventory type field should map to type in ZCM inventory

    Type in NSD to match Type in ZCC/Devices/Device Summary/Inventory details manufacturer+name+version instead of using system product

  • Votes

    1

    .bmp files should work as attachments on the portal and SDs.

    .bmp files should work as attachments on the portal and SDs. The file type which you are trying to upload is not allowed.

  • Votes

    1

    Upload delivery dockets, supplier's invoices, etc into a purchase ...

    In the Finance section, it would be great to be able to upload delivery dockets/supplier's invoices/any relevant documentation into the Purchase Order. This would keep ...

  • Votes

    2

    Better control over bundle launches

    When a ZENworks application bundle is assigned to a device/user in ZENworks, there is functionality available to control and automate the launch of that bundle, for ...

  • Votes

    3

    Allow customers to update tickets via email but not create new tickets ...

    Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could ...

  • Votes

    1

    Ability to use A Quick Call with a Store Item

    It would be nice to have ability to create a Quick Call that uses a Store Item. This would allow customers to create a Quick Call which in turn would use a Store Item ...

  • Votes

    2

    Show case subject in Customer Portal/Requests

    Subjects of customer cases cannot be seen in the list. They cannot be seen in Request Detail too. Customers are asking why most important information (for them) is ...

  • Votes

    1

    Ability to Block Store Items from appearing

    Ability to remove the promoted store Item off the page temporarily or greying out the Item, essentially Blocking Access to request. Allowing for a prompt of why it is ...