• Votes

    5

    Automatically close tickets after xx days, when status is "On hold - ...

    This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't ...

  • Votes

    4

    pdf version of printout not the same as print

    When printing an incident if one prints from the print button the description details are formatted as typed in the area. When printing PDF that Description area loses ...

  • Votes

    2

    Please make the size the request description window larger

    When you open a case the request description window is only 100px high. Please increase it to 250 or 300px. The path is ...

  • Votes

    3

    Partner role should not see all customers

    Partner role should not see all customers, just those who are assigned to them.

  • Votes

    7

    Add an event to the Calendar

    We would like to be able to add an event to the Calendar within Service Desk 7.02. For example, we would like to follow up on a job in 12 months time and it would be ...

  • Votes

    3

    NSD Item Category - Reassignments

    Summary: Reassign Item Category to existing (or new) Item Type Description: The only time you can associate a Item Category to and Item Type is on creation. It would be ...

  • Votes

    11

    Show pictures/graphics within Descriptions and Notes and not as ...

    If someone uses eMail to create a message they may add a picture or graphic within the body of the message that will in turn become the Description within the Incident. ...

  • Votes

    3

    Incident based contracts

    It would be great to have contracts that are based on customers buying a set number of incidents, ie a customer wants to purchase 10 incidents only or 5 and so on. Once ...

  • Votes

    0

    Option to hide outages in login page

    NSD has an option to turn on or turn off outages. However when turned on it Outages link is shown in login page and there is no option to turn off the Outages link in ...

  • Votes

    4

    Ability to create a build list

    I would like the ability to create a "build list" in the work flows. i.e. We need a checklist for new machine builds. Our previous system had the concept of a build list ...

  • Votes

    1

    KB: KB article visibility per Org Unit, Specific teams & specific ...

    I would like to set KB article visibility for an Org unit or few org units or specific teams, specific users. This would enable me to publish an article that is ...

  • Votes

    0

    Support for IPv6

    I would like to access Novell Service Desk portals on a IPv6 network. I would like to connect to LDAP through IPv6 Customer, admin, tech portals access through IPv6 ...