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Planned
13
Unified search which includes Incidents, Service Requests & Problems
It would be very helpful to only have one search form which can find tickets regardless of the type.
Comments (0) | by: Andrew G. | over a year ago | Last activity 7 months ago | Status changed over a year ago | Search
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Votes
4
Search across multiple queues
How do we search for tickets from multiple queues? We have a few Servicedesk queues (leavers, new starts, hardware requests) and would like to create a search filter ...
Comments (1) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
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Votes
3
Search for request search number
Search filter does not search for partial number for Request Number search. 1. Login to customer portal. 2. Go to request tab. 3. Add request #. 4. Click on search. ...
Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
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Votes
3
Combined Search Task Attribute + Full Text
Usability: Give Technican the possibility to search for "something" plus filter that for a specific technician, item etc. Benefit: not so much results to review
Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
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Votes
3
Ability to search Item using owner information
I would like to search items using owner's information such as first name, last name or user name
Comments (1) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
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Votes
3
Items Full text search - option to search in specific field
An option to search for a string in specific field. (Items>Search>Full Text) For Example: I want to search for "Arrived" only in the "Status" field of every item or I ...
Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search