Have a great idea to improve Service Desk?

 
234 Ideas
121 Comments
1,072 Votes
  • Planned

    13

    Unified search which includes Incidents, Service Requests & Problems

    It would be very helpful to only have one search form which can find tickets regardless of the type.

    Comments (0) | by: Andrew G. | over a year ago | Last activity 7 months ago | Status changed over a year ago | Search
  • Votes

    4

    Search across multiple queues

    How do we search for tickets from multiple queues? We have a few Servicedesk queues (leavers, new starts, hardware requests) and would like to create a search filter ...

    Comments (1) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
  • Votes

    3

    Search for request search number

    Search filter does not search for partial number for Request Number search. 1. Login to customer portal. 2. Go to request tab. 3. Add request #. 4. Click on search. ...

    Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
  • Votes

    3

    Combined Search Task Attribute + Full Text

    Usability: Give Technican the possibility to search for "something" plus filter that for a specific technician, item etc. Benefit: not so much results to review

    Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
  • Votes

    3

    Ability to search Item using owner information

    I would like to search items using owner's information such as first name, last name or user name

    Comments (1) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search
  • Votes

    3

    Items Full text search - option to search in specific field

    An option to search for a string in specific field. (Items>Search>Full Text) For Example: I want to search for "Arrived" only in the "Status" field of every item or I ...

    Comments (0) | by: Adharsh P. | over a year ago | Last activity over a year ago | Status changed over a year ago | Search