• Votes

    3

    More information in survey exports

    Currently, an export of survey results includes the customer information, responses to the survey, and date it was completed. This does not allow for easily identifying ...

  • Votes

    2

    Alerts list should be reworked in Customer Portal.

    Only one alert is shown in Customer Portal. All other alerts are hidden and accessible only by clicking small grey arrow. Customers are nearly guaranteed to miss them.

  • Votes

    1

    Surveys should be added to the Reports that can be automated

    When running your weekly/daily/or monthly reports, surveys should be able to be chosen as well in the reports. We have vital feedback we would like to see without having ...

  • Votes

    1

    Survey should be sent out with custom link

    The Survey should be sent out with a unique link so users do not have to log into the system to take the survey. This would allow for a high number of completed surveys ...

  • Votes

    7

    Send email attachments with notification emails to Customer and ...

    Customers and Technicians that have been added as CC's on a ticket don't currently see attachments when an email is sent to the ticket. They see a notification that an ...

  • Votes

    3

    customized answer type in survey

    The possibility to create own answer type with own answers Example : Answer type scale(worst-best) with "worst, bad, good, better, best"

  • Votes

    0

    Send survey by email when audience type is selected as Customers by ...

    As a technician, I would like to sent survey by email when the audience type is selected as "Customers by Item Type" so that I can increase the survey responses. ...