• Votes

    1

    Add the ability of a customer to comment on a KB that opens a ticket ...

    I would like to see a process where customers can give feedback on the KB they are viewing. This should open a request to be tracked.

  • Votes

    1

    Import articles from VIBE as knowledge

    We collection knowledge with Vibe. A tool to import defined articles from VIBE to SD would be nice so you don't have to edit your knowledge in different tools

  • Votes

    4

    Knowledge Base articles should be viewable by customers without ...

    Knowledge base articles are only viewable by customers if a specific item is associated with the article. If you provide a knowledge base article for help, there are ...

  • Votes

    2

    Feedback Survey Results should contain identifying information

    When exporting the Survey Results with the drop down 'Feedback' selected, the resulting spreadsheet only has responses. There is nothing telling you which customer, IR, ...

  • Votes

    4

    KB: allow templates to brand articles

    Please add templating to the KB articles and exports. a CSS or template with header and footer info that will brand our articles and make them look more professional. ...

  • Votes

    6

    export of KB articles to PDF does not capture embeded images

    We would like the PDF button that exports a KB article to PDF to retain the embedded images in the html we have added. This produces a much more professional appearance ...

  • Votes

    3

    Option to choose multiple types or all types in a knowledgebase ...

    Currently, when creating a new knowledgebase article, every type is choosen by clicking on the type. If I want to assign all types (e.g. hardware) to a knowledgebase ...

  • Votes

    4

    Allow KB Articles to be associated to specific Items

    Currently NSD allow KB article to be associated to Item Types. However there is no way to assign a KB article to a specific Item.