• Votes

    2

    Improve granularity when restricting who can edit particular ...

    Sample use-case: "Everyone can edit everything except these six specific items." "These four people can edit those six specific items." By default this does not appear ...

  • Votes

    6

    Automatically change status of an paused incident back to an assigned ...

    I want to set a date/time for an paused incident, after this date the ticket should go back automatically to another status. For example: customer tells me he needs 4 ...

  • Votes

    4

    Search for breached incident and service request

    I should be possible to get a list of all breached incidents and service requests with the possibility to filter for different keywords in this list. It should be ...

  • Votes

    7

    Specific date delivery against SLA

    NSD currently allows only SLA in a traditional meaning, response, restoration and resolution time can be set as well as blackouts and several other options. Every ...

  • Votes

    4

    Dynamic Team Selection for different Workflow States depending on ...

    We have around 50 items. For each Item two teams different teams are responsible. Now we would like to have one Workflow which is identical for every item. But in the ...

  • Votes

    0

    Approvers chosen by budget/costs

    Currently the approvers for any given workflow or workflow state can be Customers, Line Managers or Team Managers. There is no functionality that automatically select ...

  • Votes

    4

    Option to disable automatic escalations

    There's actually no way for a ticket to be escalated anywhere - we only have one layer per team, so NSD is escalating to nobody, which seems a really poor behavior. ...

  • Votes

    2

    Workflow - Approval - new Approver type "Item/Type Manager"

    Currently I have following types of managers: IT Managers - used for final approval of IT Services / Changes Linemanagers - used to approve new employees Appmanagers - ...