• Votes

    3

    Show ticket number on all ticket tabs

    Some customers complain that they want to see ticket number on all the tabs of open ticket in User Portal, for example Notes or Audit. They sometimes forget what they are ...

  • Votes

    1

    create an incident from the item

    There are times when we have an item description but not the number or who it belongs to. Once found in a search would be so handy to be able to just create an incident ...

  • Votes

    4

    hardware catagory as a service

    Currently you can not make the default Category of Hardware a service category. When importing devices from zenworks, we import into the hardware category. This makes it ...

  • Votes

    9

    Bulk change actions on Incidents

    There should be a way to bulk edit incidents (and service requests) for changing fields such as customer, type, technician, status. For instance, we have a need to take ...

  • Votes

    2

    Ask for confirmation before sending Account Information

    When viewing a user under User->Customers, the Customer Information view has a button "Email" with an envelope symbol on the top of the Customer Info page. This button ...

  • Votes

    5

    Show case Subject in Note edit view to see which case is in focus

    When editing a note on a case there is NO information which case is being edited. If you have a heavy day and have to do phonecalls and 5 things at a time or come back ...

  • Votes

    6

    note

    I 'm using a view in My Tasks where I can see if there is a new note (=new Mail from Customer or note from Collegue). As sson as there is a new note I see a "new note ...

  • Votes

    2

    Hardware status should be able to be updated within work order

    Hardware status should be able to be updated within work order/service request. Currently you have to exit the work order and go into Configuration to edit the Hardware ...

  • Votes

    5

    Add support for Technicians/Supervisors/Partners/Managers to subscribe ...

    Based on the communication method selected, each of these should be able to opt in to notifications. This way they stay tuned into all activities that may affect them.

  • Votes

    16

    When creating a request for a Customer, don't make me click the search ...

    When a Technician is creating a request on behalf of a Customer the screen allows you to search/locate the Customer and then prompts you to pick the Item. Rarely is the ...

  • Votes

    4

    Self Assign fix

    Self Assign should work without the technician being in the default/first team layer

  • Votes

    1

    Request Historical data under a team in CMDB

    The heading titled "problem report" is just pulls through data in thee description box in the given process However it would make more sense to have this pull through ...

  • Votes

    5

    Calendar for team leads

    It would be good to have filter option to calendar similar to Service requests, Incidents, Problems and Changes. Team lead should be able to filter tasks in calendar ...

  • Votes

    1

    Elementtypen nach Hersteller suchen

    Kann der Techniker beim anlegen eines Elements bei der Auswahl des Elementtyps auch zusätzlich nach dem Hersteller gesucht werden? Bisher geht dies nur nach dem ...

  • Votes

    3

    In a Service Desk Incident Request you can click through to the ...

    In a Service Desk Incident Request you can click through to the associated Customer, allow the Edit button to be seen. Currently viewing the customer through an Incident ...

  • Votes

    7

    Print Item Information -> Include Description & Notes entries

    When printing information from an item, the print-out should include the Description & Notes entries as well. We use those fields as LOG entries and it would help us ...

  • Votes

    4

    Email notification settings should take effect immediately once ...

    As it is now, it seems like you can't make multiple edits to a ticket if one of those edits includes notification settings, and another would normally invoke this ...

  • Votes

    5

    Drop-down form controls with only one option should be styled ...

    When creating new requests or incidents, for example, there can be instances where a dropdown list control (AKA a select box, AKA a combobox) will not actually have any ...

  • Planned

    15

    Permalinks for tickets

    Please add the ability to have unique URLs which point directly to specific tickets.

  • Votes

    0

    The category list should show only the categories used by the ...

    When a technician creates an incident for a customer/user, the technician selects the customer/user, when about to select the item, the technician gets the full list of ...