• Votes

    1

    Searchable LDAP fields for customers

    Most of our store items require the customer to enter their line managers name for authorisation. These are compulsory fields - it would be useful if the field searched ...

  • Votes

    2

    Show case subject in Customer Portal/Requests

    Subjects of customer cases cannot be seen in the list. They cannot be seen in Request Detail too. Customers are asking why most important information (for them) is ...

  • Votes

    1

    Make Quick Call selected or unselected when being part of Group ...

    All Quick Calls are selected by default when being part of Group Template. It would be nice to have possibility to change this behavior when needed.

  • Planned

    6

    Rename hardcoded Categories through description

    Due to ZENWorks import categories like Hardware, Software and Mobile Devices are hardcoded and not translatable. Not english Customers, particular in the Customer portal, ...

  • Votes

    5

    Case sensitive fields

    There are case sensitive fields into the service desk customer center like the elements (windows bundles). This should be changed to the normal value. It doesn't make any ...

  • Votes

    6

    Ability to Sort Items in the Store

    With 7.3 we now have the ability to have a service "Store". We really like the ability to use icons and make it easier for customers to find the services they need ...

  • Votes

    1

    Supply hard links to outages and planed outages

    It would be nice to have a way to have hard links to the outages and planed outages tabs. This would be useful when an org wanted to have a separate web address (RSS ...

  • Votes

    2

    Request/Ticket cloning/duplicate option for customer/enduser

    Provide an option to clone/duplicate an existing request(opened or closed) by the customer/end user. And it will automatically contain all the information of the original ...

  • Votes

    0

    Public Chat

    NSD allows several services like Forums, Surveys, Outages and other to be available also for public users, directly from the login page of the portal even before to ...

  • Votes

    5

    Customer portal -Dynamic refresh of Service Desk ticket infomation

    From the end user (Customer) view in Service Desk, tickets will not update any information like Status or Technician assignment... unless the Customer logs out/in again. ...

  • Votes

    1

    Keyboard navigation required for customer portal

    Keyboard navigation is required for customer portal when switching from incident request to change or service. Steps to reproduce. 1. Login to NSD as customer. 2. Go to ...

  • Votes

    0

    Customer portal has Notify field - doesn't tell the Customer to use ...

    This field needs to be optional by the Admin->Privileges Tab in Setup. If enabled, this field should do auto typing as the user types by doing a look up in the SD e-mail ...

  • Votes

    1

    Restrict uploads in Customer Portal

    Currently user can upload attachments, as big as he wants. It should be restricted to save disc space of the Service Desk Server

  • Votes

    7

    Make searchfilter editable

    actually once a searchfilter in Ticketoverview is created you cannot see what the fillter contains. You cannot edit this Filter. it would be nice to modify this ...