• Planned

    36

    Ability to open more than 1 session per User

    Actually you cannot open a second session with the same user. If you working on several Tickets in more than one process at the same time it is cumbersome. Switching ...

  • Planned

    27

    when adding a note, make technician cc a dropdown field to select ...

    We shouldn't have to type in the technician e-mail address by hand each time.

  • Votes

    26

    Role that can edit all tickets

    In a service desk environment, it is frequently necessary to move or modify a ticket that has already been assigned to another user or team. Currently, users must first ...

  • Votes

    23

    Intregration of GroupWise calendars into Service Desk

    i would like to see GroupWise calendars periodically imported into Service Desk

  • Planned

    23

    Configurable window-sizes for popup Textboxes

    If you have a large screen, the text-input boxes are small. a lot of the screenspace is unused. Instead of Scrollbars use the actually wasted monitor-space to show more ...

  • Votes

    20

    ZENworks remote control

    As we know, ServiceDesk ZENworks remote control works when SD gets data imported from ZENworks server - hardware item, where one field is with imported device IP address. ...

  • Votes

    16

    When creating a request for a Customer, don't make me click the search ...

    When a Technician is creating a request on behalf of a Customer the screen allows you to search/locate the Customer and then prompts you to pick the Item. Rarely is the ...

  • Planned

    15

    Ability to create new tickets with mobile apps

    Please add the ability to create new incidents and service requests through the Android and iOS apps.

  • Planned

    15

    Permalinks for tickets

    Please add the ability to have unique URLs which point directly to specific tickets.

  • Votes

    14

    Ability to add RadioButtons, Checkboxes to Templates of Quick Calls

    I would like the ability to add RadioButtons and Checkboxes to Templates (Description) of Quick Calls. It would be helpful for Customers if they could select options in ...

  • Planned

    13

    Unified search which includes Incidents, Service Requests & Problems

    It would be very helpful to only have one search form which can find tickets regardless of the type.

  • Votes

    13

    Scheduled Backups for Service Desk Appliance

    For the embedded PGSQL database, include a (default) option to keep x days of backups on the local appliance, and schedule this during installation. This should be ...

  • Votes

    13

    Add Custom Fields to Email Templates

    When adding a custom field in service desk (Setup > Custom Fields > Incident) there is no option to add the custom field to an email template (Setup > Email > Templates). ...

  • Planned

    12

    Widget "Create new Ticket" in Technican-portal Dashboard

    Ability to create new Tickets "One-Klick-away" from the Dashboard in Technician-Portal. The Dashboard is a good to get an overview of existing Tickets. It would be nice ...

  • Votes

    11

    Bulk change actions on Incidents

    There should be a way to bulk edit incidents (and service requests) for changing fields such as customer, type, technician, status. For instance, we have a need to take ...

  • Votes

    11

    Show pictures/graphics within Descriptions and Notes and not as ...

    If someone uses eMail to create a message they may add a picture or graphic within the body of the message that will in turn become the Description within the Incident. ...

  • Votes

    11

    Remote control without ZENworks

    Currently it is not possible to remote control a workstation without ZENworks. Allow remote control (with permission from end user) without ZENworks and have it audited ...

  • Votes

    11

    Availability to select a device from a list of all user related ...

    The customer doesn’t want to select the hardware device of the user everytime he is opening a ticket. Because of the ZENworks integration the relationship between user ...

  • Votes

    10

    Custom email templates

    We would like the ability to create custom email templates. They should be able to create at each level. System, Team, User. This would save time when a tech needs to ...

  • Votes

    10

    update wysiwyg to include section 508 compliance check

    We need the ability to have the document editor (wysiwyg - What you see is what you get) to include an accessibility checker similar to how Microsoft has added it to its ...