• Planned

    4

    Provide a supported Service Desk Appliance for HyperV

    We have Customer with HyperV Virtualization. For all other products there is a vhd file available. Since ZSD is based on the same appliance as Zenworks, Filr, ... there ...

  • Planned

    10

    Request URL to be available on ALL email templates

    The Request URL is a link that is identified by the Request Number and links you directly to the request within Service Desk. Unfortunately this is only available on ...

  • Planned

    13

    Unified search which includes Incidents, Service Requests & Problems

    It would be very helpful to only have one search form which can find tickets regardless of the type.

  • Planned

    15

    Ability to create new tickets with mobile apps

    Please add the ability to create new incidents and service requests through the Android and iOS apps.

  • Planned

    6

    Rename hardcoded Categories through description

    Due to ZENWorks import categories like Hardware, Software and Mobile Devices are hardcoded and not translatable. Not english Customers, particular in the Customer portal, ...

  • Planned

    15

    Permalinks for tickets

    Please add the ability to have unique URLs which point directly to specific tickets.

  • Planned

    36

    Ability to open more than 1 session per User

    Actually you cannot open a second session with the same user. If you working on several Tickets in more than one process at the same time it is cumbersome. Switching ...

  • Planned

    27

    when adding a note, make technician cc a dropdown field to select ...

    We shouldn't have to type in the technician e-mail address by hand each time.

  • Planned

    23

    Configurable window-sizes for popup Textboxes

    If you have a large screen, the text-input boxes are small. a lot of the screenspace is unused. Instead of Scrollbars use the actually wasted monitor-space to show more ...

  • Planned

    12

    Widget "Create new Ticket" in Technican-portal Dashboard

    Ability to create new Tickets "One-Klick-away" from the Dashboard in Technician-Portal. The Dashboard is a good to get an overview of existing Tickets. It would be nice ...