• Votes

    2

    More information in survey exports

    Currently, an export of survey results includes the customer information, responses to the survey, and date it was completed. This does not allow for easily identifying ...

  • Votes

    3

    Toggle Email Responses

    An abundance of e-mails are generated when actions are taken in the system. We propose the option to, from the e-mail template edit screen, toggle whether specific ...

  • Votes

    1

    add Russian language into spellchecker

    Many Russian-speaking users of the HP Service Manager would like the built-in spell checker to verify the Russian language. This will help to create knowledge base ...

  • Votes

    4

    Automatically close tickets after xx days, when status is "On hold - ...

    This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't ...

  • Votes

    3

    AD-SM User Deletion Synchronization

    Just opposite to LDAP-SM Operator creation, there should be some provision for AD-SM auto operator deletion when a user is deleted from AD.

  • Votes

    11

    Show pictures/graphics within Descriptions and Notes and not as ...

    If someone uses eMail to create a message they may add a picture or graphic within the body of the message that will in turn become the Description within the Incident. ...

  • Votes

    4

    Team email signatures should be editable from the team definition

    Updating the global email signature from setup -> setup -> email -> templates makes sense, however, if you're using email templates per team... I would expect to find the ...

  • Votes

    2

    Email Subject Parameters

    Allow parameters related to a process to be added to templated subject lines. i.e. add Process and Request ID to SLA Breach message subject lines

  • Votes

    3

    Allow customers to update tickets via email but not create new tickets ...

    Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could ...

  • Votes

    3

    Common Appliance Format: Citix XENserver Support missing!

    We definitely need the Citrix XEN server support, this was originally mentioned with an idea already comleted. ( Filr Appliance has support for all hypervisors including ...

  • Votes

    1

    tools to configure columns on form: "waiting Approval’s list"

    In Service Manager there is no functionality: tools to configure column on form: "waiting Approval’s list" - format: approval.inbox.display. We would like change ...

  • Planned

    4

    Provide a supported Service Desk Appliance for HyperV

    We have Customer with HyperV Virtualization. For all other products there is a vhd file available. Since ZSD is based on the same appliance as Zenworks, Filr, ... there ...

  • Votes

    6

    Automated reminders for incidents/requests scheduled for a specific ...

    It would be useful if we had the ability to mark a request as scheduled for a specific date/time, and for that request to then be set as an appointment/reminder in your ...

  • Votes

    1

    Searchable LDAP fields for customers

    Most of our store items require the customer to enter their line managers name for authorisation. These are compulsory fields - it would be useful if the field searched ...

  • Planned

    36

    Ability to open more than 1 session per User

    Actually you cannot open a second session with the same user. If you working on several Tickets in more than one process at the same time it is cumbersome. Switching ...

  • Planned

    12

    Unified search which includes Incidents, Service Requests & Problems

    It would be very helpful to only have one search form which can find tickets regardless of the type.

  • Votes

    1

    Add African languages to SMAX

    Add African languages to SMAX. Our service desk agents receive calls logged in different African languages. It is very hard for them to assist the users in time as they ...

  • Votes

    9

    Remove attachments from Service Desk emails

    We have users that need to attach a file to a request with sensitive information. The issue is when the file is attached, a notification email is sent, which includes ...

  • Votes

    4

    hardware catagory as a service

    Currently you can not make the default Category of Hardware a service category. When importing devices from zenworks, we import into the hardware category. This makes it ...

  • Votes

    7

    Specific date delivery against SLA

    NSD currently allows only SLA in a traditional meaning, response, restoration and resolution time can be set as well as blackouts and several other options. Every ...