• Votes

    3

    Ability to use A Quick Call with a Store Item

    It would be nice to have ability to create a Quick Call that uses a Store Item. This would allow customers to create a Quick Call which in turn would use a Store Item ...

  • Votes

    7

    Toggle Email Responses

    An abundance of e-mails are generated when actions are taken in the system. We propose the option to, from the e-mail template edit screen, toggle whether specific ...

  • Votes

    20

    ZENworks remote control

    As we know, ServiceDesk ZENworks remote control works when SD gets data imported from ZENworks server - hardware item, where one field is with imported device IP address. ...

  • Votes

    4

    Make ticket description optionally non-editable for Users

    Some Customers hate the fact that Users can edit descriptions they wrote. They would appreciate an option to disable this possibility.

  • Votes

    4

    Allow customers to update tickets via email but not create new tickets ...

    Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could ...

  • Votes

    8

    Public Holiday & FSC Visibility to the team

    What you can view in the Calendar is often restricted to your own items and own site. For example - Public Holidays only show up to those in the area they affect. It is ...

  • Votes

    1

    Release Management, ability to assigned a release to a configuration ...

    A type usually encompasses a wider range of similar items, items would allow a far great level of control for managing a release.

  • Planned

    27

    when adding a note, make technician cc a dropdown field to select ...

    We shouldn't have to type in the technician e-mail address by hand each time.

  • Votes

    14

    Ability to add RadioButtons, Checkboxes to Templates of Quick Calls

    I would like the ability to add RadioButtons and Checkboxes to Templates (Description) of Quick Calls. It would be helpful for Customers if they could select options in ...

  • Votes

    10

    Custom email templates

    We would like the ability to create custom email templates. They should be able to create at each level. System, Team, User. This would save time when a tech needs to ...

  • Planned

    13

    Unified search which includes Incidents, Service Requests & Problems

    It would be very helpful to only have one search form which can find tickets regardless of the type.

  • Votes

    10

    update wysiwyg to include section 508 compliance check

    We need the ability to have the document editor (wysiwyg - What you see is what you get) to include an accessibility checker similar to how Microsoft has added it to its ...

  • Votes

    4

    Show ticket number on all ticket tabs

    Some customers complain that they want to see ticket number on all the tabs of open ticket in User Portal, for example Notes or Audit. They sometimes forget what they are ...

  • Votes

    4

    pdf version of printout not the same as print

    When printing an incident if one prints from the print button the description details are formatted as typed in the area. When printing PDF that Description area loses ...

  • Votes

    11

    Bulk change actions on Incidents

    There should be a way to bulk edit incidents (and service requests) for changing fields such as customer, type, technician, status. For instance, we have a need to take ...

  • Votes

    23

    Intregration of GroupWise calendars into Service Desk

    i would like to see GroupWise calendars periodically imported into Service Desk

  • Votes

    5

    Provide a supported Service Desk Appliance for XenServer 7.x and ...

    In case, you not provide an update for a Manual Installation, so we have to migrate to the appliance. But if you have an Citrix XenServer System, you need a supported ...

  • Votes

    5

    Automatically close tickets after xx days, when status is "On hold - ...

    This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't ...

  • Votes

    4

    Allow remote control buttons for 3rd party software like Bomgar

    Allow remote control buttons for 3rd party software like Bomgar

  • Votes

    2

    Shared Calendar

    Allow for a shared calendar for holiday and others to be added to the service desk calendar. This should be compatible with exchange and iCal sync types.