• Completed

    9

    Searching for tickets in multiple teams

    Need to search for tickets from multiple queues. Example: We have a few Servicedesk queues (leavers, new starts, hardware requests) and would like to create a search ...

  • Completed

    11

    Common Appliance for Micro Focus products and Add-ons

    for easy deployment, maintaining and scaling it would be good to have a common appliance for Micro Focus products and Add-ons - Deployment as VM basic template ...

  • Completed

    15

    Incident/SR filter option for location

    A technician must be able to filter his incidents and service request after the location, as set in LDAP. This is really important for customers how have more then one ...

  • Completed

    11

    Change a Request from Incident to Service Request

    it should be possible for a technician to change an incident into a service request or a service request into an incident.

  • Completed

    13

    Automatic Items reconciliation between NSD CMDB and ZENworks imported ...

    Currently I first to create items manually, later I import from ZENworks and this is creating duplicate items in the CMDB. To solve this, I would like to have a ...

  • Completed

    12

    NSD Integration with keyshield SSO

    I would like to have an option to use Keyshield SSO with NSD. When configured, I want my customers, users who have logged onto their networks using their directory server ...