• Votes

    1

    .bmp files should work as attachments on the portal and SDs.

    .bmp files should work as attachments on the portal and SDs. The file type which you are trying to upload is not allowed.

  • Votes

    1

    Upload delivery dockets, supplier's invoices, etc into a purchase ...

    In the Finance section, it would be great to be able to upload delivery dockets/supplier's invoices/any relevant documentation into the Purchase Order. This would keep ...

  • Votes

    2

    Better control over bundle launches

    When a ZENworks application bundle is assigned to a device/user in ZENworks, there is functionality available to control and automate the launch of that bundle, for ...

  • Votes

    1

    Allow customers to update tickets via email but not create new tickets ...

    Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could ...

  • Votes

    1

    Ability to use A Quick Call with a Store Item

    It would be nice to have ability to create a Quick Call that uses a Store Item. This would allow customers to create a Quick Call which in turn would use a Store Item ...

  • Votes

    2

    Show case subject in Customer Portal/Requests

    Subjects of customer cases cannot be seen in the list. They cannot be seen in Request Detail too. Customers are asking why most important information (for them) is ...

  • Votes

    1

    Ability to Block Store Items from appearing

    Ability to remove the promoted store Item off the page temporarily or greying out the Item, essentially Blocking Access to request. Allowing for a prompt of why it is ...

  • Votes

    2

    Improve granularity when restricting who can edit particular ...

    Sample use-case: "Everyone can edit everything except these six specific items." "These four people can edit those six specific items." By default this does not appear ...

  • Planned

    3

    Provide a supported Service Desk Appliance for HyperV

    We have Customer with HyperV Virtualization. For all other products there is a vhd file available. Since ZSD is based on the same appliance as Zenworks, Filr, ... there ...

  • Votes

    4

    Provide a supported Service Desk Appliance for XenServer 7.x and ...

    In case, you not provide an update for a Manual Installation, so we have to migrate to the appliance. But if you have an Citrix XenServer System, you need a supported ...

  • Votes

    1

    Make Quick Call selected or unselected when being part of Group ...

    All Quick Calls are selected by default when being part of Group Template. It would be nice to have possibility to change this behavior when needed.

  • Votes

    3

    Make ticket description optionally non-editable for Users

    Some Customers hate the fact that Users can edit descriptions they wrote. They would appreciate an option to disable this possibility.

  • Votes

    3

    Show ticket number on all ticket tabs

    Some customers complain that they want to see ticket number on all the tabs of open ticket in User Portal, for example Notes or Audit. They sometimes forget what they are ...

  • Votes

    3

    Configurable email replies

    When Service desk receives an email which has, for example: From: customer@domain1.com To: servicedesk@domain2.com; someoneelse@domain3.com Replies are sent to ...

  • Votes

    1

    create an incident from the item

    There are times when we have an item description but not the number or who it belongs to. Once found in a search would be so handy to be able to just create an incident ...

  • Votes

    2

    make custom fields non-editable for customer

    We use the custom fields for order management for our customer. If we create custom fields in a store item, the user is able to edit these after creating his order ...

  • Votes

    2

    implement snmp to appliance to monitor helpdesk system

    is it possible to implement snmp to appliance to monitor helpdesk system.

  • Planned

    6

    Rename hardcoded Categories through description

    Due to ZENWorks import categories like Hardware, Software and Mobile Devices are hardcoded and not translatable. Not english Customers, particular in the Customer portal, ...

  • Votes

    4

    Automated reminders for incidents/requests scheduled for a specific ...

    It would be useful if we had the ability to mark a request as scheduled for a specific date/time, and for that request to then be set as an appointment/reminder in your ...

  • Votes

    11

    Availability to select a device from a list of all user related ...

    The customer doesn’t want to select the hardware device of the user everytime he is opening a ticket. Because of the ZENworks integration the relationship between user ...