• Votes

    2

    Add the ability to sort tickets in "My Request Stream"

    Currently, the "My Request Stream" dashboard widget is sorted by Due Date in descending order. It would be very helpful to be able to sort this based on other ticket ...

  • Votes

    1

    Add the ability of a customer to comment on a KB that opens a ticket ...

    I would like to see a process where customers can give feedback on the KB they are viewing. This should open a request to be tracked.

  • Votes

    2

    Add a button to this "Create Idea" site like zenworks

    It would be nice to have a link inside the software to create an idea on this site. Extra steps might include the page name being auto gathered for the area referenced ...

  • Votes

    4

    Ability to delete Tickets via Webservice (Same as delete in technician ...

    Delete or mark tickets as deleted in Service Desk via webservice Need this function as a webservice because of german dsgvo (gdpr) we have to delete tickets which are ...

  • Votes

    2

    Option to assign any item to email requests.

    Option to assign any item instead of the unknown item from sending email request. Currently only the unknown item is assigned to a generic request from email with no ...

  • Votes

    1

    each web login needs a location for a legal notice

    The new /servicedesk user portal does not have provisions for a legal banner. This is a requirement for many organizations and should be standard on every product moving ...

  • Votes

    2

    Release Management, ability to assigned a release to a configuration ...

    A type usually encompasses a wider range of similar items, items would allow a far great level of control for managing a release.

  • Votes

    10

    update wysiwyg to include section 508 compliance check

    We need the ability to have the document editor (wysiwyg - What you see is what you get) to include an accessibility checker similar to how Microsoft has added it to its ...

  • Votes

    2

    App - Technician Visualization

    Currently, App has the ability to create tickets, but it would be interesting from Technician side to have a place where we can see all tickets/open tickets on our ...

  • Votes

    1

    add Russian language into spellchecker

    Many Russian-speaking users of the HP Service Manager would like the built-in spell checker to verify the Russian language. This will help to create knowledge base ...

  • Votes

    3

    AD-SM User Deletion Synchronization

    Just opposite to LDAP-SM Operator creation, there should be some provision for AD-SM auto operator deletion when a user is deleted from AD.

  • Votes

    3

    More information in survey exports

    Currently, an export of survey results includes the customer information, responses to the survey, and date it was completed. This does not allow for easily identifying ...

  • Votes

    9

    Automatically close tickets after xx days, when status is "On hold - ...

    This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't ...

  • Votes

    1

    tools to configure columns on form: "waiting Approval’s list"

    In Service Manager there is no functionality: tools to configure column on form: "waiting Approval’s list" - format: approval.inbox.display. We would like change ...

  • Votes

    1

    Searchable LDAP fields for customers

    Most of our store items require the customer to enter their line managers name for authorisation. These are compulsory fields - it would be useful if the field searched ...

  • Votes

    3

    Common Appliance Format: Citix XENserver Support missing!

    We definitely need the Citrix XEN server support, this was originally mentioned with an idea already comleted. ( Filr Appliance has support for all hypervisors including ...

  • Votes

    1

    Add African languages to SMAX

    Add African languages to SMAX. Our service desk agents receive calls logged in different African languages. It is very hard for them to assist the users in time as they ...

  • Votes

    4

    Email Subject Parameters

    Allow parameters related to a process to be added to templated subject lines. i.e. add Process and Request ID to SLA Breach message subject lines

  • Votes

    7

    Toggle Email Responses

    An abundance of e-mails are generated when actions are taken in the system. We propose the option to, from the e-mail template edit screen, toggle whether specific ...

  • Votes

    2

    ZENWorks inventory type field should map to type in ZCM inventory

    Type in NSD to match Type in ZCC/Devices/Device Summary/Inventory details manufacturer+name+version instead of using system product