• Votes

    6

    Add customer's username as a possible column option for custom view on ...

    Add customer's username as a possible column option for custom view on home tab

  • Votes

    3

    Make the request list no longer hard coded

    We could not add the priotity column to the request list in the customer portal. At this time this view and the columns are hard coded. Please make it possible to ...

  • Votes

    1

    Search Attribute Incident/SR using Wildcards

    Usability: Allowing the numeric field for the Incident/SR/Change/Problem #'s to use wildcards. * and ? Being able to narrow a search on the ticket number where the exact ...

  • Votes

    2

    Allow technician to update customer contact information during ticket ...

    During the process of opening a ticket for a customer that has phoned in, it would be helpful for the tech to verify the contact information for the customer and update ...

  • Votes

    1

    KB filters need work

    We would like have better filters for KB's. Text searches often get to many results. Also, we would like to be able to pin a filter set as a tab to the customer portal. ...

  • Votes

    1

    When adding a note, have the option to change the status

    The option to change status in the same process as adding a note seems to be missing from the system. If we could carry out all the steps on a single page, this would ...

  • Votes

    1

    Customer Portal - Adding notes to request

    The add notes option is not obvious to the customer, could this be made a button at the top or bottom of the request

  • Votes

    2

    Reopen ServiceRequest

    At the moment it is only possible to reopen tickets for incidents on customer side. We also need this functionality for service requests.

  • Votes

    2

    workflow - email notifications

    At this time email is controlled by team or user. There is no option to control email by workflow. We can add or delete some workflow steps but not decide send an email ...

  • Votes

    3

    ldap - Title

    Please harvest the AD attribute "title" and allow us to use this in service desk as a standard attribute. (not one of the 5 extra attributes) The extra attributes should ...

  • Votes

    3

    ldap - Display name

    Currently LDAP does not import the Display Name (displayName) from AD. Many customers have their legal name in the Given Name SN field but use the displayName for what ...

  • Votes

    2

    ldap sync schedule for each group

    We have a very large customer group (domain users). This sync takes a very long time and we would like break out each group separately in the sync for testing. Please ...

  • Votes

    2

    ldap syntax allowance

    Allow the customer to put ldap filters in place the assist with scoping the ldap import. i.e. standard LDAP filter: memberOf:CN=_ns-vpx-syse-access,OU=Load ...

  • Votes

    4

    Add the ability to sort tickets in "My Request Stream"

    Currently, the "My Request Stream" dashboard widget is sorted by Due Date in descending order. It would be very helpful to be able to sort this based on other ticket ...

  • Votes

    2

    Add the ability of a customer to comment on a KB that opens a ticket ...

    I would like to see a process where customers can give feedback on the KB they are viewing. This should open a request to be tracked.

  • Votes

    3

    Add a button to this "Create Idea" site like zenworks

    It would be nice to have a link inside the software to create an idea on this site. Extra steps might include the page name being auto gathered for the area referenced ...

  • Votes

    5

    Ability to delete Tickets via Webservice (Same as delete in technician ...

    Delete or mark tickets as deleted in Service Desk via webservice Need this function as a webservice because of german dsgvo (gdpr) we have to delete tickets which are ...

  • Votes

    2

    Option to assign any item to email requests.

    Option to assign any item instead of the unknown item from sending email request. Currently only the unknown item is assigned to a generic request from email with no ...

  • Votes

    1

    each web login needs a location for a legal notice

    The new /servicedesk user portal does not have provisions for a legal banner. This is a requirement for many organizations and should be standard on every product moving ...

  • Votes

    2

    Release Management, ability to assigned a release to a configuration ...

    A type usually encompasses a wider range of similar items, items would allow a far great level of control for managing a release.